Holistic Health Training
Learner Wellbeing, Safety & Pastoral Care
Providing a welcoming, respectful and safe learning environment where every learner feels supported.
Our commitment to learners
At Holistic Health Training (HHT), we teach in small groups and individual tutorials, with flexible online learning. We aim to make it easy for learners to ask questions, raise concerns and receive support. We review our practices against the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021.
Our 2026 Code self-review
Each year we review how effectively we support learner wellbeing and safety. The summary below describes our current practices and areas we plan to improve.
OUTCOME 01
Learner wellbeing
Well Implemented
Our Quality Management System, tutor support and safety procedures help us identify and respond to learner needs. Full contact list — including the business owner — in every prospectus and manual.
OUTCOME 03
Safe learning
Well Implemented
Our practical teaching emphasises consent, professional boundaries, respectful communication and safe massage practice. We review course guidance and tutor expectations.
LISTENING TO LEARNERS
Introduce a short completion survey and review learner feedback every 4 months.
OUTCOME 02
Learner voice
Well Implemented
As a small PTE, the student voice is heard informally through tutors and direct contact with the Director and formally through course/tutor evaluations and graduate outcomes. The Prospectus details the complaints process. No formal complaints have been raised; informal suggestions are actioned.
OUTCOME 04
Learners are safe and well
Well Implemented
Small-group teaching allows tutors to notice when learners may need extra support. We review how learners find wellbeing support, report concerns and access referrals regularly
Annual complaints and critical incidents
Reporting period: 1 January–20 October 2026
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No formal complaints received.
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No complaints resolved or still open
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No critical incidents effecting learners
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What we are improving in 2026–2027
Reporting period: 1 January–20 October 2026
CONSISTENT SAFETY PROCEDURES
Review induction, consent, health screening, case-study safety and referral guidance across courses.
CLEARER INFORMATION
Keep manuals, online resources, course instructions and learner support information consistent and current.
FOLLOWING UP IMPROVEMENTS
Maintain a central improvement register so we can record what changed and whether it helped.
Need help or want to raise a concern?
We encourage learners to speak with their tutor or contact the HHT Director if they need support or wish to raise a concern. We aim to respond respectfully, promptly and fairly.
Contact: olivia@hht.co.nz; 0212382535
Complaints procedure: Click here for HHT Complaints Policy